Our Members

Aldermore

Atom Bank

Atom strives to deliver to the highest standards and to lead in terms of the digital customer experience in banking. Joining the Banking Standards Board means that we can learn from others and also share our expertise to raise standards across the board.

Bank of Ireland

As a UK based bank with a large customer base and a clear focus on continually improving our customers’ experiences, we wanted to engage in the work that BSB is doing to promote high standards of behaviour and competence across the industry, share our own best practice and learn from others.

Barclays

Banking is a relationship business built on the foundations of trust and integrity, which have been shaken to their core in recent years. Culture underpins those foundations and Barclays is working hard to embed a values driven culture focused on serving customers and clients. Whilst the ultimate responsibility for culture rests with banks, the creation of a wholly independent body with a remit to promote high standards of behaviour and competence and provide independent challenge to firms will ensure banks maintain a focus on cultural reform and learn from best practice across the industry and in other sectors, thus raising standards and restoring trust across the industry.

Buckinghamshire Building Society

We understand that the financial sector has lost the trust of many customers, and although we do not feel this is something that Buckinghamshire Building Society has suffered directly from, we strongly believe that a strong financial sector is in the interests of our members and everyone in the UK.

Cambridge and Counties Bank

We believe that it is our responsibility as employers to ensure that the industry plays a full part in raising standards and most importantly ensuring that frameworks are in place to keep developing this theme for those who are just starting on their career path. Higher standards can only be to the good for all stakeholders.

Charity Bank

As an ethical bank that focuses its lending on charities and social enterprises, Charity Bank puts its savers’ money to work for good. Our membership of the Banking Standards Board and our support for the standards it promotes provide further evidence that Charity Bank seeks to act and behave in a way that is ethical and is true to its mission

C Hoare & Co. fully supports the work of the Banking Standards Board to raise standards of behaviour and competence across the UK banking sector. As the UK’s oldest privately owned bank we have a wealth of experience to offer and we look forward to working with the BSB on this important initiative.

Citi Bank

As a major participant and employer in the UK Banking community, Citi believes that it has a responsibility to help lead and support this industry-led and regulatory-endorsed effort. We strongly believe that the BSB can help us and other firms in promoting and setting high, consistent and professional standards of behaviour and competence.

Ecology Building Society

Membership of the Banking Standards Board is a natural fit for Ecology Building Society as our culture is rooted firmly in values based banking. We firmly believe that the purpose of the financial services eco-system is to contribute to the creation of the good society, and for that to be the case, there must be widespread public trust in its integrity. We are committed to pursuing best practice, sharing our experiences and to avoid complacency, learning from our colleagues.

EFG Private Banking

Handelsbanken

Given the importance we place on culture, standards and our responsibility to the communities we serve, it feels quite natural to join the Banking Standards Board, and support its efforts across the industry.

HSBC

The recent assessment, even as a pilot process, was a valuable piece of work. We believe it will help develop a robust and effective industry assessment. It gave us some valuable independent insight that we will use to enhance our current work on developing a culture for HSBC UK that is fit for the 21st century. We believe an external view from an independent body is vital for all banks to raise standards of behaviour and competence. We believe the more comprehensive 2016 assessment approach will offer the industry a powerful tool to review performance and share best practice.

Hodge Bank

Doing the right thing is what we aim to do in all areas of our business – it guides our decisions. That principle was at the heart of our desire to work with the Banking Standards Board and its members, as we all strive to make the UK banking community the best it can be for customers.

Lloyds Banking Group

“I am sure the BSB report will be very helpful to us, in further refining our plans and certainly provides a good benchmark from which we can chart our progress.” Lord Blackwell, Chairman Lloyds Banking Group

Masthaven Bank

Morgan Stanley

Membership of the Banking Standards Board provides access to a diverse pool of intellectual capital, focused on conduct and competence, collectively aspiring to raise standards for all. Morgan Stanley is proud to be contributing to an initiative that will help to set an improved cultural agenda for the industry.

Monmouthshire Building Society

Nationwide Building Society

This is an important voluntary industry initiative which will make a valuable contribution to the standards and culture debate by looking across the breadth of activities, business models and perspectives in financial services, as well as drawing from other sectors.

NatWest Group

One Savings Bank

It is very important to the Board of OSB that we live and breathe high standards, not only for our shareholders, but for our customers and staff. We are an organisation with ‘do the right thing’ at the centre of our culture and therefore it makes sense to be a member of the BSB, which promotes high standards across our industry.

Penrith Building Society

Joining the BSB gives us a voice and an influence. We believe we are doing the best for our customers and feel that others can learn from us, but we can also learn from others and together we can drive up standards.

Rabobank

Redwood Bank

Redwood Bank is committed to demonstrating the highest standards of competence and behaviour. As the bank’s peers are BSB members, the Annual Assessment will provide benchmarking to enable it to assess its culture in comparison with its own targets and its peers.

Santander UK plc

Santander is proud to be a founding member of the Banking Standards Board. We wanted to see the establishment of an independent champion for better banking standards in the UK: the BSB is that organisation. By working closely with banks, it will help to foster and promote the right culture and higher professional standards in our sector.

Schroders

State Bank of India

As a bank which has had a UK branch since 1921, State Bank of India, believes that its important to support the effort of the Banking Standards Board to restore the reputation of the UK banking sector as a whole. We hope to both share best practice and learn from other members through the BSB.

Scotiabank

Tesco Bank

At Tesco Bank we are committed to putting our customers at the heart of what we do: creating products that offer real value; delivering first-class customer service; and by supporting our local communities, which are important to our customers and colleagues. The ambition of the BSB to promote exemplary standards throughout the banking industry mirrors our values, and we are looking forward to working with the BSB to help shape the future of banking.

Co-operative Bank

The Co-operative Bank has always put ethics, values and behaviour at the heart of its mission and purpose, creating a natural alignment to the work of the Banking Standards Board. We are committed to working with the BSB and our fellow members to help rebuild trust in a banking sector that plays a vital role in supporting the British economy and society every day.

Vanquis Bank

Unity Trust Bank

Unity Trust Bank puts positive social impact at the heart of everything we do. As a bank with a social conscience we offer specialist banking and finance to organisations that contribute community, economic, social or environmental benefit to society. Through the BSB, we hope to share best practice to help raise standards across the banking industry.