If your bank/building society has not responded adequately, or in time, to a complaint that you have already made, you can register your complaint with the Financial Ombudsman Service. Which offers a guide on consumer rights when taking a complaint to the Financial Ombudsman Service.
Membership
If you are contacting us from a bank or building society and would like to know more about BSB membership, please contact membership@bankingstandardsboard.org.uk or ursula.henry@bankingstandardsboard.org.uk
General queries
If you are not sure where to direct your query, do get in touch with us at info@bankingstandardsboard.org.uk
Media
If you have a press or media-related query please contact press@bankingstandardsboard.org.uk or laura.conaghan@bankingstandardsboard.org.uk
For members of the public
The BSB is a membership body for banks and building societies operating in the UK, and established to help raise standards of behaviour and competence across the sector. The organisation has, however no statutory powers or authority to provide advice to members of the public who may have experienced problems or to receive or respond to complaints.
If you do have a problem with your bank or building society, you may find the following information helpful:
Our offices
Banking Standards Board
St Magnus House, 3 Lower Thames Street
London EC3R 6HD
T: 020 3781 9696
info@bankingstandardsboard.org.uk
Consumers
The Banking Standards Board (BSB) was created to help promote high standards of ethical behaviour and competence across the UK’s banks and building societies. The BSB does not have statutory powers and is unable to deal with customer or staff complaints.
If you have had a complaint about your bank or building society, we would recommend that you contact them, in the first instance, about the problem. You should usually expect to receive a response within eight weeks.
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