Jane joined Nationwide Building Society in January 2018 and in September 2019 was appointed as Chief People Officer, leading the people and culture experience across all colleagues.Prior to Nationwide, Jane was Chief People Officer for Yorkshire Building Society and it was here that Jane developed...
Read MoreThis article is being published from the BSB by a guest writer, Gerry Mallon, Chief Executive, Tesco Bank.At Tesco, one of our three key values is that we treat people how they would like to be treated.Written by our colleagues over 20 years ago, this...
Read MoreThis article was written by Gregg Hutchings, Acting Head of Insights, and Lelde Leoke, Assessment Analyst, Banking Standards Board.Like many sectors, banking has experienced big changes to ways of working in a short time since the first UK lockdown in March 2020. While the initial...
Read MoreThis article was written by Jenny Robinson, BSB Senior Behavioural Scientist, Dr. Jesal Sheth, BSB Policy Associate and Behavioural Scientist, and Yuwei Zhang, BSB Data Scientist.This is the second of two pieces highlighting findings from the 2019 BSB Employee Survey on speaking up. Read the first...
Read MoreThis article was written by Jenny Robinson, BSB Senior Behavioural Scientist, Dr. Jesal Sheth, BSB Policy Associate and Behavioural Scientist, and Yuwei Zhang, BSB Data Scientist. When we think about 'voice climate', we often think in terms of our colleagues being able to speak up about...
Read MoreThis article is being published from the BSB by a guest writer, Unity Trust Bank Human Resources Director, Julia Tarpey.When lockdown first started in March, I felt that Unity was uniquely placed to support its customers. Unity Connect, our UK Customer Service Centre, enabled customers...
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On 14 July 2020, the City Mental Health Alliance, the BSB, the Bank of England and the Financial Conduct Authority hosted a roundtable discussion with CEOs and directors from across the banking and financial services sector on the impact of COVID-19 on the mental health of the...
Read MoreThis article was written by Sir Brendan Barber, Chair of the Advisory, Conciliation and Arbitration Service (Acas) and Deputy Chair of the BSB.How do we assess the resilience of our workforce as a whole; and what can we do to encourage the collective healing needed...
Read MoreThis article (the second in the series on our behavioural trial on speaking up) is being published from the BSB by a guest writer, HSBC UK Retail Branch Manager, Natasha Moore.Now, how do you condense a fifteen months’ cultural change program into a small blog? The answer is, with...
Read MoreOn 25 June 2020, the BSB held a virtual discussion with Sir Brendan Barber, Chair of the Advisory, Conciliation and Arbitration Service (ACAS) and Deputy Chair of the BSB, and Susan Clews, CEO of ACAS on workforce resilience. Employees in financial services, as elsewhere, have had to...
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