Margaret Heffernan is the author of Wilful Blindness and Beyond Measure and will be familiar as a business person, speaker and writer. Margaret will speak with BSB members over lunch on 24 May, addressing the challenge of how to create a culture in which mistakes are not only admitted by celebrated and speaking up and challenge are encouraged

This is a member-only event. If you are interested in our events programme please contact events@bankingstandardsboard.org.uk and to enquire about BSB membership please contact ursula.henry@bankingstandardsboard.org.uk.