BSB Survey scores by characteristic 2016 – 2019
Interpreting our charts
Presented above is the distribution of overall firm scores for each of the nine characteristics being assessed. We have presented the 2016, 2017, 2018 and 2019 results alongside each other to allow for direct comparison.
RESPECT
Due regard, care and consideration for colleagues, customers and community
Q5 ‘At my work I feel that I am treated with respect’
Q6 ‘At my work people seek and respect different opinions when making decisions’
Q7 ‘In my organisation Risk and Compliance are both respected functions’
Q8 ‘In my organisation we are encouraged to follow the spirit of the rules (what they mean, not just the words)’
Q9 ‘I believe my organisation puts customers at the centre of business decisions’
PREVIOUS SECTION: HONESTY
NEXT SECTION: OPENNESS
