BSB Survey scores by characteristic 2016 – 2019
Interpreting our charts
Presented above is the distribution of overall firm scores for each of the nine characteristics being assessed. We have presented the 2016, 2017, 2018 and 2019 results alongside each other to allow for direct comparison.
OPENNESS
Open to internal challenge and external review and to sharing ideas and good practices
Q10 ‘In my experience, people in my organisation are truly open to review and feedback from external sources’
Q11 ‘In my organisation people are encouraged to provide customers with information in a way that helps them make the right decisions’
Q12 ‘In my experience, people in my organisation do not get defensive when their views are challenged by colleagues’
Q13 ‘In my organisation I am encouraged to share learnings and good practices with others’
Q14 ‘If I raised concerns about the way we work, I would be worried about the negative consequences for me’
PREVIOUS SECTION: RESPECT
NEXT SECTION: ACCOUNTABILITY
