BSB Survey scores by characteristic 2016 – 2019
Interpreting our charts
Presented above is the distribution of overall firm scores for each of the nine characteristics being assessed. We have presented the 2016, 2017, 2018 and 2019 results alongside each other to allow for direct comparison.
COMPETENCE
Knowledge and skills to do the job well
Q20 ‘In my experience, people in my organisation have the skills and knowledge to do their jobs well’
Q21 ‘In my role, I am encouraging to continually learn new skills and improve my role-specific knowledge’
Q22 ‘I am confident in the ability of people in my area to identify risks*’
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